Refunds and Returns Policy

3-Minute Read: Important Information Before Your Purchase

Upon completing your purchase, an automatic order confirmation email will be dispatched. If you don’t see it in your inbox, please check your Spam or Junk Mail folder. Reach out to our Customer Service if you haven’t received the confirmation.

Returns Policy: Due to the customized nature of our products, tailored for each customer, we cannot accept returns.

Replacement/Refund Policy: You must contact us within 7 days of receiving your items (as indicated by the courier tracking system) to request replacements or refunds. After this period, such requests will not be valid. Specific scenarios include:

  • Poor Quality
  • Items significantly different from the approved design or as shown on our websites
  • Defective/Incorrect Order
  • Delivery damage (Refunds offered only if shipping insurance was selected)
  • Wrong Items (Free replacement provided)
  • Order not received (Refund or replacement offered if not delivered within 30 days; excluding cases of incorrect shipping details provided by the customer and missed parcel deliveries)
  • Sale Items: Regular-priced items are eligible for refunds or replacements, not sale items.

Please send us a Request a Replacement/Refund within 7 days of receiving your order.

Failure to Deliver or Return to Sender:

  • Incorrect address: Order modifications are permitted within 24 hours of email confirmation. Failure to deliver due to incorrect addresses will not warrant resending or refunds unless a corrected address incurs a fee.
  • Refusal to sign: Assumes the buyer no longer wants the item; refunds or returns are not honored.

    Returned-to-Sender Orders: Please coordinate with your local post office and inform us at [email protected] for assistance.

    PO Boxes or Front-Door Mailboxes: We’re not liable for lost packages to these addresses.

    Reshipping Packages: Reshipping offered once for free.

    Late or Missing Refunds: Check your bank account, contact your credit card company, then your bank. If issues persist, contact us at [email protected].

    How to Request a Replacement/Refund:

    1. Take clear photos/videos of the product and the QR code/Cover Package on a flat, well-lit surface.
    2. Email [email protected] explaining your request, attaching the photos, and providing relevant details.

    We’ll respond within 24 hours, requesting further clarification if necessary. If your request is approved:

    • Replacement: We will ship a new item via standard shipping.
    • Refund: The amount will be refunded to your original payment method within 3-5 business days.

    Policy Modifications: We reserve the right to modify this policy at any time to prevent fraudulent activities that may harm our customers or our business.

    Thank you for your attention, and we appreciate your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.