Hugging Couple Cheap Neon Sign

For additional information, kindly refer to our shipping policy.

RETURNS AND REFUNDS

Upon completing your purchase, an automatic order confirmation email will be dispatched. If you don’t see it in your inbox, please check your Spam or Junk Mail folder. Reach out to our Customer Service if you haven’t received the confirmation.

Returns Policy: Due to the customized nature of our products, tailored for each customer, we cannot accept returns.

Replacement/Refund Policy: You must contact us within 7 days of receiving your items (as indicated by the courier tracking system) to request replacements or refunds. After this period, such requests will not be valid. Specific scenarios include:

If you are unhappy with your order due to a defect, damage, wrong item, or order not received issue: You are eligible for a full refund or replacement. Please send us a Request a Replacement/Refund within 7 days of receiving your order.

How to Request a Replacement/Refund:

1. Take clear photos/videos of the product and the QR code/Cover Package on a flat, well-lit surface.
2. Email [email protected] explaining your request, attaching the photos, and providing relevant details.

We’ll respond within 24 hours, requesting further clarification if necessary. If your request is approved:

• Replacement: We’ll ship a new item via standard shipping.
• Refund: The amount will be refunded to your original payment method within 3-5 business days.

For additional information, kindly refer to our policy on Returns and Refunds.